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Reviews not showing? Here's why, and how to fix it.

One problem per page. The most likely cause first, the fix in steps, and an honest answer when there isn't one. Every policy point links to the platform's own help page.

Find my cause
Live diagnosisGoogle 6 causes checked 2 October 2026
  1. Fixable2
    The customer's app is out of date
    Your category doesn't allow reviews
  2. Check first2
    It's still being checked
    You recently merged two profiles
  3. Platform’s call1
    Google has paused reviews
  4. Can’t be fixed1
    It broke a policy and was removed

Likely causeCheck first

It's still being checked

Fix Wait a few days, then look again.

Source: Google Business Profile Help, checked 2 October 2026

Start here

Which half of the sentence is yours?

The key

Every cause carries one of four labels

They say who can act, so you know within a screen whether this is yours to fix.

How we check

Every policy point links to the platform's own help page

We quote the platform, link the page we quoted, and show the date a human last checked it. We never promise a removal or a ranking, and we say plainly when nothing can be done. How we check.

Pages

Written so far